Q: How long does shipping take? A: We offer free shipping to Germany (1–3 business days) and the United States (3–8 business days). All orders are processed within 1–2 business days.

Q: How can I track my order? A: Visit our Track Your Order page or check the tracking link in your order confirmation email.

Q: What is your return policy? A: We offer a 30-day return window for most items. Some hygiene-sensitive products are final sale (clearly marked on the product page). See our full Refund Policy for details.

Q: Are orders shipped discreetly? A: Yes — every order is packed in plain, unmarked packaging with no mention of VelvetFantasies.com or the contents.

Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are processed securely via SSL encryption.

Q: Is my information secure? A: Absolutely. We use industry-standard SSL encryption and comply with PCI-DSS standards. We never store your full payment details.

Q: Do you ship internationally? A: We primarily ship to Germany and the USA with free shipping. Other countries are available at checkout with calculated rates and delivery times.

Q: Can I cancel my order? A: Yes, as long as it hasn’t shipped yet. Contact us immediately at support@VelvetFantasies.com.

Q: Who do I contact for support? A: Email: support@VelvetFantasies.com | Phone: +49 1521 1095533